Shipping 

To be eligible for a return, your item must be in the same condition and packaging that you received it. 

All returns must be shipped in the same packaging, a bubble mailer, or a rigid cardboard box. Returning jewelry without sufficient packaging results in damage, and will not be accepted as a return. We are not responsible for any returns lost or damaged in transit that are shipped using alternative methods, or shipped to the incorrect address.

We believe in quality, and stand by our products. We have a 100 day no questions asked return policy and any return in that window we are always happy to accept as a refund. Please include a note with your return that contains your name and order number. The note is very important to make sure your order is processed as quickly as possible, and packages that do not include this information will not be processed. 

Due to the artisanal nature of our products, and the different computer monitors/calibrations colors may vary slightly from the picture. 

We advise ordering a ring sizer or contacting Ringcrush by emailing support@ringcrush.com prior to ordering to prevent having to return a ring due to improper sizing. Some rings are made-to-order and many are impossible to resize, so please contact us with any concern before purchase. 

Furthermore, it is very common for the ring sizes to fluctuate day-to-day, thus we advise wearing your new ring for at least 7 days before resizing.  

Finally, we cannot offer returns or refunds of any kind on customized products. This includes and special requests or engraving not directly displayed on the Ringcrush website. We are sorry for this inconvenience. 

To complete your return, we require a receipt or proof of purchase.

How to Return an Item

1. Contact Customer Care at Support@Ringcrush.com
2. We will provide you with instructions for return.
3. Repack your order. Use the original packing materials if possible. If the original materials are not usable, use appropriate packing materials with plenty of cushioning. You are responsible for any damage due to improper packaging; please take care to repack items carefully. If you are unsure how to do so, please email us at Support@Ringcrush.com
4. Please send your return within a week of receiving your return instructions. Note that you are responsible for return shipping costs unless the product received was a mistake from Ringcrush. (i.e. wrong color, wrong style)

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please only use the shipping label provided by Ringcrush. Please do not leave packages for pickup, and only mail packages by directly taking them to a UPS office. Ringcrush is not liable for packages that are stolen or lost before or after the UPS tracking process. 

Refunds

You can expect a refund 3–5 business days after we receive your return, provided it arrives undamaged. You will be credited for the price of the item minus shipping costs. Please note that we cannot provide refunds for items that have been damaged or altered.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@ringcrush.com.

Product availability

Ring availability is split into (at least) two categories:

‘available now’ and ‘available by special order.’

‘Available Now’ items can generally be shipped in 1-2 business days.

Often, however, ‘available now’ means I only have 1 in stock. If you wish to order more than one of an item listed as ‘available now’, there may be a delay in your order, as rings take some time for the artist to create. Most of our items can me made and shipped 2 weeks, but occasionally pieces can 6 or more weeks if a particular stone needs to be sourced. If this rare issue is applicable to your order, I will communicate this before purchase. 

Errors!

Despite our best efforts to ensure there are no errors or mistakes on our website, occasionally we may make a typo or miss a decimal place. Ringcrush reserves the right to correct such errors when they occur, and we will contact you with the correct price. You will have the opportunity to continue with the proper price, or to cancel the order. In the event that you pay for a higher price than the actual price, we will refund the difference to the method of payment used at the time of purchase.

Although we try to keep our prices stable, gold, platinum and diamonds are traded commodities that can, rarely, do some crazy fluctuation. Because of this, our prices are subject to change without notice.

Weights and Measurements

As mentioned above, we at Ringcrush are humans and occasionally make typos. Although we make every attempt to ensure product data are as up-to-date, complete, and accurate as possible, occasionally mistakes may slip through the cracks. Please email us at Bailey@Ringcrush.com if you have any questions or think something may be out of place, and we will double check to make sure the information is accurate.

With this in mind, because our pieces are handmade, there may be slight fluctuations in the metal and stone weights.

Notice of change

By using our website, you agree that Ringcrush may change its policies, terms and conditions on at any time and that posting those changes on our site will constitute sufficient notice of such changes.

Limitation of liability

In no event shall Ringcrush, its artists, its employees, affiliates, or its agents shall be liable for any direct, special, indirect, consequential damages, or any other possible damages. By using Ringcrush.com and the services of our artists, you agree to the above terms.

Privacy

Please see our Privacy Policy and Terms of Service for more information. We never share email addresses with anyone.