Refund policy

Returns

We want you to love what you wear. If a piece is not right, you may return it within 100 days from the day your order is delivered for a full refund of the item price.

To be eligible, the piece must be unworn, undamaged, and returned in its original packaging with all tags and pouches included. Please handle gold-filled and plated pieces gently while you decide. Surface wear, scratches, sizing alterations, and tarnish from wear are not returnable.

Not returnable

Custom, made-to-order, personalized, engraved, and special-order pieces are made for you alone and cannot be returned or exchanged unless they arrive damaged or differ from what was ordered. Gift cards and final-sale items are also non-returnable.

How to start a return

Email support@ringcrush.com with your order number and a short note about what you would like to do. We will confirm your return and send instructions within one business day. Please do not send a piece back before you hear from us, so we can make sure it reaches the right place.

Return shipping

Return shipping is the customer's responsibility. If a piece arrives damaged, faulty, or is not what you ordered, the error is ours: we cover return shipping and send you a prepaid label. We recommend a tracked service, as we cannot refund a return that does not reach us.

Refunds

Once your return arrives and passes a quick condition check, we issue your refund to the original payment method within 3 to 5 business days. Your bank or card issuer may take a few days more to post it. Original shipping charges, where paid, are not refunded.

Exchanges

Prefer a different piece, metal, or stone? Email us and we will arrange an exchange the same way as a return. Once your original piece arrives, we send the replacement out. Made-to-order replacements follow the production time listed on the product page.

Returns address

Ringcrush LLC, P.O. Box 2148, Tucker, GA 30085, United States. Please wait for our return instructions before mailing anything back.