Shipping policy

United States

Shipping within the US is free on every order. In-stock pieces ship within 1 business day and arrive in 3 to 5 days.

Made-to-order pieces

Many Ringcrush pieces are made by hand once you order, because every raw gemstone is different. The production time for each made-to-order piece is listed on its product page, and finished pieces ship by the same free USPS service. If your order mixes in-stock and made-to-order pieces, we send everything together once the made-to-order piece is finished. Tell us at checkout or by email if you would rather have the in-stock piece early.

International

We ship worldwide. International rates are calculated by USPS at checkout, so you see the exact cost before you pay. European orders can choose from four USPS services and include a $3.50 handling fee; orders elsewhere in the world can choose from three USPS services. Delivery times are set by USPS and the destination postal service, and customs clearance can add time we cannot predict.

Any customs duties, import taxes, and brokerage fees are the responsibility of the buyer and are collected by your local authorities, not by us. Original international shipping charges are not refunded on a return.

Tracking

Every order ships with tracking. You will receive a tracking link by email as soon as your parcel is scanned. If tracking has not moved for several days, email support@ringcrush.com and we will chase it with USPS.

Returns

Unworn, non-custom pieces can be returned within 100 days from the day your order is delivered. Custom, made-to-order, and personalized pieces are excluded. Return shipping is the customer's responsibility unless the error is ours, in which case we send a prepaid label. See our refund policy for full details.

Our address

Ringcrush LLC, P.O. Box 2148, Tucker, GA 30085, United States. This is a mailing address for returns and correspondence only. Our studio is not open for pickups or walk-ins.